CompLadder Support Policy
Effective date: September 14, 2026 Updated: September 14, 2026 Support: offers@compladder.app
How to get help
Email offers@compladder.app for product questions, privacy requests, DeepSeek consent questions, or on-device data questions.
What we can help with
- Using offer comparison, What-If trials, and decision briefs
- Camera, Photos, Microphone, and Speech permission issues
- Turning DeepSeek cloud analysis on or off in Desk
- Understanding on-device storage and export/share flows
What we cannot do
- Recover data deleted from your device
- Access your local offer cards or brief contents remotely
- Override Apple App Store billing decisions if digital goods are added later
Response target
We aim to reply within two business days.